Refund & Cancellation Policy

You can cancel a paid subscription at any time:

• Self-serve: Workspace Settings → Billing → Cancel Subscription.
• By email: contact@latentforce.ai from the email address registered on the account.

Cancellation takes effect at the end of the current billing period. You retain full access to your plan until that date. We do not bill you again after cancellation.

If you cancel an annual plan, your subscription remains active until the end of the prepaid annual term. Fees already paid are not refunded except as described in Section 3.

Subscription fees are paid in advance and are non-refundable except as required by applicable law. Specifically:

• We do not prorate refunds for partial months or partial annual terms.
• We do not refund unused seats on a multi-seat plan.
• Downgrades take effect at the end of the current billing period; the previously-paid amount is not refunded.

We will issue a refund in the following circumstances:

To request a refund under any of the above, email contact@latentforce.ai from the account email within 30 days of the charge, with the invoice ID and a brief description of the issue. We respond within 5 business days and approved refunds are issued to the original payment method within 5–10 business days, via the same payment processor that handled the original charge.

The 14-Day Full Trial is genuinely free. We do not require a credit card to start the trial, and we do not auto-charge at the end of the trial. If you choose not to convert, your workspace becomes read-only and downgrades to the Free plan automatically. No refund question arises.

If a renewal charge fails, we will retry the payment up to three times over 7 days and notify you by email. If payment is not resolved within 14 days, the workspace is downgraded to the Free plan and paid features become unavailable until billing is restored.

If we terminate your subscription for material breach of the Terms of Service (including violation of acceptable use), no refund is owed. If we terminate without cause, we will refund the unused portion of any prepaid fees on a pro-rata basis.

Before initiating a chargeback or payment dispute with your card issuer, bank, or UPI provider, please contact us at contact@latentforce.ai so we can resolve the issue directly. Disputes raised through our payment processors are handled per their standard processes. We treat unjustified chargebacks as a breach of the Terms of Service and reserve the right to suspend the affected account pending resolution.

Refunds are issued net of any applicable taxes that we have already remitted to a tax authority and that are not refundable to us.

Nothing in this policy limits any non-waivable rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If you are an Indian consumer, you may contact our Grievance Officer (see Section 10) with any complaint, which we will acknowledge within 48 hours and resolve within the timelines required by law.

Questions about this policy or to request a refund:

We may update this policy from time to time. Changes apply prospectively from the date of update; subscriptions purchased before a change are governed by the policy in effect at the time of purchase. We will notify active subscribers of material changes by email at least 30 days before they take effect.